Frequently Asked Questions (FAQ)

1. Who can be an applicant for the «Rental Housing with the Right to Purchase» program within the framework of the Concept for the Development of Housing and Communal Infrastructure for 2023–2029 under the direction of JSC «Kazakhstan Housing Company»?

Applicants for participation in the «Rental Housing with the Right to Purchase» program can be: citizens of the Republic of Kazakhstan and Kandasy registered as needing housing in the «Housing Provision Center» electronic database; and employees of state and non-state legal entities — according to lists formed within the framework of concluded agreements (memorandums).

2. Where to submit an application for receiving rental housing with the right to purchase?

The application is submitted through the personal account of the applicant in the «Housing Portal» information system of JSC «KHC». An application can only be submitted after receiving an SMS message and/or notification via email from the Company.

3. Is it possible to participate in the «Rental Housing with the Right to Purchase» program again?

If a participant has previously received housing under this program, repeated participation is not allowed.

4. In what timeframe are documents reviewed?

The Company carries out a solvency assessment of a potential applicant within 10 (ten) business days from the date of presentation of the full package of documents and issues a notification about the assessment results.

5. What measures are taken in case of subletting rental housing?

The tenant must use the Rental Housing only for the residence of the Tenant and their family members. The fact of residence of third parties (who are not family members/close relatives of the tenant) is regarded as subletting the rental housing.

• In case the fact of subletting is confirmed, in accordance with the terms of the concluded rental agreement with the right to purchase, the Company charges a fine in the amount of 2 (two) monthly rental payments against the tenant.

• In case of repeated provision of rental housing for sublease, the Company has the right to terminate the rental agreement as for a violation of the terms of the Rental Agreement.

6. Is a commission set for the review of the application?

No commission is charged for the review of the application for receiving rental housing within the framework of the Concept for the Development of Housing and Communal Infrastructure for 2023–2029.

7. What responsibility does the tenant bear in case of overdue debt on rental payments or reimbursement of tax expenses?

In case of overdue debt on rental payments or reimbursement of tax expenses, the tenant is obliged to pay a penalty (forfeit) in the amount of 0.2% (zero point two percent) of the overdue debt amount for each calendar day of delay. Untimely payment of rental payments, utility and maintenance services for the rented real estate, as well as untimely reimbursement of tax expenses, is considered a violation of the terms of the rental agreement with the right to purchase and is grounds for termination of the agreement.

8. Does the tenant have the right to relocate to another rental housing object?

Relocation of the tenant to another rental housing object, including a residential premise of a larger or smaller area, is not provided for and is not allowed.

9. After what period is early buyout of rental housing possible?

Early buyout of housing is possible after 30 (thirty) calendar days from the day of registration of the Agreement, provided there is no debt for utility and maintenance services. Early buyout is carried out by early payment of the residual value of the housing and the actually accrued interest.

10. How is the amount of the rental payment determined?

The amount of the rental payment is calculated taking into account the housing area, lease term, and value-added tax (VAT).

11. Are utility and tax expenses included in the rental payment?

Expenses for utility services and taxes are paid by the tenant separately from the rental payment.

12. What happens after the end of the lease term?

In case of full and proper fulfillment by the tenant of obligations under the rental agreement, the transfer of housing to their ownership is carried out through the conclusion of a real estate transfer agreement.

13. Is it possible to exclude or replace a guarantor after concluding a Rental Agreement for housing with the right to purchase?

Exclusion and/or replacement of a guarantor is allowed only after 1 (one) year from the date of the conclusion of the rental agreement.